Who we are.
Our IT group was originally formed to become a value driver for IPS by enabling a dedicated focus on innovation. The team solves problems that are in the way of staff productivity quickly and efficiently, and we operate with the foresight necessary to triage issues before they become problems.
Who We Are
When we set off to create our IT team, we founded it based on the premise that service quality and responsiveness, as viewed by the end users, was the only measure of success. Our team’s level of care for our customers has become our highest ambition.
Our value proposition is to:
Drive innovation
Quickly and efficiently solve problems getting in the way of staff productivity
Innovate internally using foresight and collaboration to get ahead of issues before they became problems
We’ve built a system that makes your staff more efficient, generates customer satisfaction, and helps partners work more collaboratively in an integrated fashion.
Our Approach
The CloudCare Team has unique experience through its multi-disciplinary approach to IT, combining IT, Cybersecurity and Software under one umbrella to bring additional value and domain knowledge that cannot be found in other managed IT service organizations.
We use an iterative approach that we call ADITA™, which stands for
- Assess
- Define
- Implement
- Train
- (re)Assess
Click below to learn more about our unique approach.
Our Team
Osmond Lane
Ozzie is an IT Manager backed by a wealth of knowledge built up over his 20-year career. Ozzie has a strong passion for technology and problem-solving and finds a great sense of accomplishment in assembling and managing a team of solution creators. His experience spans a wide array of industries, including working at Harvard Business School and Wayfair. When Ozzie is not behind a computer, he enjoys spending time and traveling with his family as well as playing golf and watching the Jets.
Matthew DeSantis
Matt has been an experienced professional IT Technician since 2017. Starting out as an intern, he excelled in all areas of the field to earn a full-time promotion. He possesses a skillset that is centered around work ethic and perseverance which he finds to be essential in all aspects of life. Matthew has a Bachelor of Science degree from SUNY Old Westbury and is prepping for his A+ certification exam this Fall. When Matt is out of the office, he enjoys spending time with his family, traveling the world and watching the NY Giants.
Karim Farid
Karim is a professional problem solver with over 20 years of technical expertise. Karim’s career was launched in the hallways of NYU’s Stern School of Business, providing support to faculty, and a large student population. After the rigors of academia, Karim ventured into the world of technical consulting, where he was able to answer his true calling, through technical training, and fostering long-term relationships with a diverse group of end-users. Today, Karim brings this experience to Intelligent CloudCare, where success is measured not by a ticket resolved, but by a client satisfied.
Dave Courbanou
Dave brings a decade of professional IT experience to the table, with a childhood spent at the DOS prompt and a blogging career that sent him around the USA covering enterprise technology events directly impacting the MSP space. Dave's journey has taken him from high security environments supporting technology for military and finance sectors, to implementing the infrastructure needs of high pressure marketing and PR companies. After working on cutting edge cloud platforms at the World Trade Center, Dave's wealth of experience now helps drive the intelligence behind Intelligent CloudCare.
Team Certifications
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Contact us today to have your infrastructure and security posture assessed at no cost to you.
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